What is the
Segway™ Human Transporter (HT)?
The Segway™ Human Transporter (HT) is the first self-balancing,
electric-powered transportation device. With dimensions no larger than the
average adult body and the ability to emulate human balance, the Segway HT
uses the same space as a pedestrian, and can go wherever a person can
walk. The Segway HT allows people at home and at work to go farther, move
more quickly, and increase the amount they can carry anywhere they
currently walk.
How does the Segway HT work?
Our team developed a breakthrough technology we termed "dynamic
stabilization," which is the essence of the Segway HT. Dynamic
stabilization enables the Segway HT to work seamlessly with the body's
movements. Gyroscopes and tilt sensors in the unit monitor a rider's
center of gravity at about 100 times a second. When the rider leans
slightly forward, the Segway HT moves forward. When the rider leans
slightly back, the Segway HT moves backward.
Does the Segway HT work indoors?
Yes. Every Segway HT is designed to work anywhere people walk. In order to
support indoor operation, Michelin created a special tire that is
non-marring. The Segway HT is narrower than a standard doorway and is
clean and quiet. There are zero emissions.
Can I use the Segway HT in varying environments with different climates
and terrains?
Yes. Like a person walking, all that a Segway Human Transporter requires
is traction to operate in any environment. The device is completely sealed
to allow it to operate in wet weather. Our standard tires were optimized
for a range of terrain and environmental conditions. We also offer
enhanced traction tires for better performance on a wide variety of
surfaces.
What does the
Segway HT allow people to do?
Simply put, the Segway HT allows you to travel farther, move quicker and
carry more. The Segway HT is used in a multitude of consumer and
commercial settings. For personal use, the Segway HT can be used to
commute to work, run errands, visit family and friends, explore your
community, and have lots of fun doing everyday things. For commercial
settings, the Segway HT is ideally suited for large scale manufacturing
plants and warehousing operations, travel and tourism, public safety,
corporate and campus transportation, as well as mail, package and product
delivery. Segway HTs are in some of the world's leading corporations
and service organizations including the U.S. Postal Service, National Park
Service, the City of Atlanta's Ambassador program, Michelin, GE Plastics,
and Delphi Automotive Systems.
How will
the Segway HT transform the way people live?
The benefits of widespread usage of the Segway HT are far-reaching,
including the creation of more livable communities. We believe that, in
time, the Segway HT will lead to a reconfiguration of the way communities
are built by significantly extending people's walking zones, thereby
enabling better use of space and the transportation infrastructure. The
Segway HT will enable people to make better use of their time, interact
within their community and contribute to eliminating traffic congestion
and pollution.
How fast can the Segway HT
travel?
Every Segway HT has three different keys that riders may choose from
depending on riding environment and level of experience. The Beginner Key
(maximum speed of 6 mph and slowest turning rate), allows riders to gain
confidence using the machine. The Sidewalk Key (maximum speed of 8 mph and
a medium turning rate), allows riders to adapt well in pedestrian
environments. The Open Environment Key (maximum speed of 12.5 mph and the
most responsive turning rate), allows riders to comfortably cover open
spaces. Riders are responsible for riding their Segway HT at appropriate
speeds.
How long will a Segway HT last?
The Segway HT has been designed to be extremely durable. In order to
deliver a durable productivity tool, we pursued two design avenues. First,
we built durable mechanical and electrical systems to be in solid state,
so even the moving parts were designed for longevity. For example, the
motors are brushless servomotors, so there are no parts that could wear
out. We then submitted the systems to extensive, rigorous testing to
ensure we met our goals. Second, we created a modular design whereby if
any part were to wear out or break, it could easily be replaced, ensuring
a long product life.
Is the Segway HT for me?
We recommend that each potential owner consider some basic operator
abilities before they purchase a Segway HT. Segway recommends that riders
be 16 years old or older, weigh no more than 250 pounds (for the i or e
Series, no more than 200 pounds for the p Series) and no less than 100
pounds. Each rider must be able to step up and down an 8-inch platform
without assistance of a handrail or another person. They must also have
full use of their left hand.
The Segway HT isn't a medical device. If you are considering purchasing it
as an assistive technology, we urge you to try it out first. Please feel
free to contact Segway at 1-866-4SEGWAY to determine if there is a
location in your area where you can experience a free demonstration. Keep
in mind that Segway's Return Policy does not allow customers to return a
Segway HT if it has been used, so if you question whether the Segway HT is
right for you, please try one out before ordering. Please also note
that, in accordance with Segway's Return Policy, customers are subject to
a 10% re-stocking fee if an unused machine is returned.
Where did the "Segway"
name originate?
Our inspiration came from the word segue, which is defined as, "to
transition smoothly from one state to another." A Segway Human Transporter
(HT) transforms a person into an empowered pedestrian, allowing him/her to
go farther, move more quickly and carry more than could ever be achievable
walking.
What is the background of
Segway?
Segway LLC, based in Bedford NH, was founded by inventor and entrepreneur,
Dean Kamen, to transform the way people work and live. The Segway Human
Transporter (HT) is the result of years of research and development led by
Kamen with the goal of building something that would make a unique and
lasting contribution to society. Segway LLC received funding from Credit
Suisse First Boston Private Equity, Kleiner Perkins Caulfield & Byers and
a number of individual investors.
What other companies were involved in the development of the Segway HT?
Segway brought together a vital group of industry leading suppliers.
You may find the list of Segway's
development partners helpful.
Where is the Segway HT
manufactured?
Segway HTs are assembled in our own facility in Bedford, NH.
Where can I get my
Segway HT serviced?
Depending upon your need, Segway or an authorized Segway Service Provider
can provide service. For troubleshooting or help in diagnosing a problem
with your Segway HT, please contact us..
How does the Segway HT safely integrate into pedestrian environments?
Just as pedestrians adjust their walking and jogging tempo to match that
of those around them, Segway riders adjust the Segway HT for pedestrian
environments. The machine was designed to respond to rider's movements -
lean forward, go forward; lean back, go back - so that it could easily
become an extension of one's own body. Thousands of hours of sidewalk and
other pedestrian environment use by police, emergency medical technicians
and postal workers is testimony to the safety and utility of the Segway
HT.
How safe is the Segway HT?
The utmost care and research has gone into ensuring that the Segway HT is
safe. The Segway HT's balancing technology is truly revolutionary and
provides an exceptional riding experience. The Segway HT has redundant
systems and sophisticated alerts built into its design, and many thousands
of hours of use have demonstrated that the Segway HT is safe when used
appropriately. It is important that Segway HT riders understand their
responsibility to ride safely. Proper skill level and understanding of the
Segway HT prevents injuries caused by loss of control or misuse. Keep in
mind that the Segway HT has not been designed, tested, or approved as a
medical device.
Who can ride the Segway HT?
The Segway HT is designed to be operated by a wide range of people after
receiving orientation—no special skills are required. The rider must be
able to do the following:
-
Step on and off
the Segway HT without assistance, which requires physical abilities
similar to climbing and descending stairs without assistance or use of a
handrail
-
Rider must weigh
between 100 and 250 pounds (for the i or e Series) or 100 and 200 pounds
(for the p Series)
-
Rider must be
able to operate the steering control with his or her left hand
Segway recommends
that riders be 16 years or older. It is important to note that the Segway
HT has not been designed, tested, or approved as a medical device.
What does the red/blue
button do?
The red/blue button is referred to as the mode button and allows a
user to change the mode of the Segway HT, from balance to power-assist
mode. When held for more than two seconds, it also powers down the
Segway HT. The mode button only works when a rider is not standing on the
Segway HT. It has no other functions. The color of the button was changed
in early 2004 from red to blue.
Where can I find
my Segway HT's serial number?
 The
serial number is located under the mat on the rear edge of the platform.
Segway cannot provide you with your serial number until you have taken
delivery of your Segway HT. Therefore, please wait for delivery of your
Segway HT in order to obtain your serial number.
Can I charge my
Segway HT from my car or boat?
Yes, a Segway HT can be charged while driving in your car or boat by using
a suitable DC-to-AC power inverter. Each Segway HT typically consumes
approximately 140 Watts of power while charging. However, due to charger
startup requirements, we recommend that inverters have power capacity of
at least 350 Watts for each Segway HT being charged. Power inverters that
produce either square or sinusoid waveform output are suitable for
charging the Segway HT.
|
SEGWAY Personal Transporter LIMITED
WARRANTY
Segway Inc. of 14 Technology Drive,
Bedford, NH 03110 ("Segway") provides this limited warranty to
original purchasers (and transferees, as provided below) of new Segway
Personal Transporters ("Segway HT"), Replacement Parts, and
Accessories, purchased in and situated in the United States. The term
"original purchaser", as used herein, means the first retail purchaser
who acquires the new Segway PT, Replacement Part, or Accessory from
Segway or a Segway authorized dealer. The term "purchaser", as used
herein, refers to the original purchaser and to any person who
acquires the Segway PT, Replacement Part, or Accessory during the
period of limited warranty coverage and so notifies Segway, in
writing, within ten days of acquiring the Segway PT, Replacement Part,
or Accessory.
Subject to the exclusions,
limitations and conditions stated below, Segway warrants the following
listed components of the Segway HT against defects in materials and
workmanship for a period of one (1) year from date of delivery to the
original purchaser: Chassis; Chassis Cover Plate; Gearboxes;
Handlebar/Control Shaft assembly [but not the attachments thereto
listed under the ninety (90) day warranty below]; Control Shaft Base;
Controller Boards; Balance Sensor Assembly; Motors; and internal
wiring.
Subject to the exclusions,
limitations and conditions stated below, Segway warrants all other
components of the Segway PT [including, without limitation: Parking
Stand; Grips (including both components of the Steering Grip); Trim;
Mat; Batteries; Wheels; Tires; Keys; Fenders; Power Cord; Charge Port
Cover; Display Bezel; Control Shaft Clamp; Cargo Bags], Replacement
Parts, and Accessories against defects in materials and workmanship
for a period of ninety (90) days from date of delivery to the original
purchaser.
"Replacement parts" includes all
separately purchased replacement parts for a Segway PT, whether the
part replaces a component originally covered for one (1) year or a
component originally covered for ninety (90) days.
"Accessory" means a product sold by
Segway for use with a Segway PT. The only Accessories covered by this
Limited Warranty are Accessories manufactured by Segway or that are
not covered by the manufacturer's limited warranty. If an accessory
sold by Segway is covered by a limited warranty issued by the
manufacturer of the accessory, then Segway provides the manufacturer's
limited warranty to the purchaser, but Segway does not warrant the
accessory and the accessory is not covered by this Limited Warranty.
During the applicable limited
warranty period, Segway shall, within a reasonable period of time,
repair or replace, at its election, (with new or reconditioned parts
of the same or similar style and with upgraded software, if
appropriate) the defective component of the Segway PT, Replacement
Part, or Accessory, subject to the exclusions, limitations, and
conditions stated below. Segway may elect to simultaneously replace
non-defective parts that are part of a sub-assembly that contains the
defective component. Any replaced components, parts or accessories
(defective parts and parts that are part of such a sub-assembly) will
become the property of Segway.
This Limited Warranty does not cover
damage to a Segway PT, Replacement Part, or Accessory caused by any of
the following: all external causes such as (without limitation)
dropping, accident, collision, fire, immersion in water, freezing, or
striking objects; misuse such as riding over obstacles, over loading,
racing, or otherwise using the Segway PT, Replacement Part, or
Accessory contrary to the instructions and warnings contained in the
user materials issued by Segway (the "User Materials"); altering or
modifying the Segway PT, Replacement Part, or Accessory; loosening or
opening the Chassis Cover Plate of the Segway PT or otherwise
accessing the components within the chassis (Controller Boards,
Balance Sensor Assembly, Motors, and internal wiring); disconnecting
the Handlebar from the Control Shaft; damage to the Parking Stand
caused by stepping on or moving the Segway PT with the Parking Stand
deployed; deterioration of paint, trim, and appearance items that
results from use and/or exposure to the elements; cleaning with a
high-pressure water system, abrasives, or solvents; exposure to
environmental conditions beyond the limits stated in the User
Materials; failure to properly maintain or improperly servicing the
Segway PT, Replacement Part, or Accessory; damage caused by use of
non-Segway parts or attachments; or improper charging of the Segway
PT. See the User Materials for proper use, maintenance, and charging
of a Segway PT, Replacement Part, or Accessory.
To obtain repair or replacement under
this Limited Warranty, the purchaser must contact Segway within the
applicable limited warranty period and utilize the following
procedure:
Call Segway toll-free at 866-4SEGWAY
(866-473-4929) and describe the problem to a Segway Representative.
Segway may require that the purchaser provide proof of purchase and
proof of date of delivery to the original purchaser. If the purchaser
is unable to resolve the problem with the assistance of the Segway
Representative, and if this Limited Warranty applies, the Segway
Representative will determine the procedure to be followed by Segway
to repair or replace the Segway PT, defective component, Replacement
Part, or Accessory, which may include, at Segway's election, any one
of the following:
(1) If the defective part is the
Handlebar/Control Shaft assembly or is a part covered under the ninety
(90) day limited warranty period stated above, except the Charge Port
Cover and Lithium-ion battery packs, (all of which are designed to be
replaceable by the purchaser), Segway may, within a reasonable period
of time, ship to the purchaser (situated in the United States) a
replacement part together with instructions for installation thereof.
The purchaser shall then remove the defective part and install the
replacement part in accordance with instructions provided by Segway.
The purchaser shall package the defective part into the same box used
to ship the replacement part to the purchaser and the purchaser shall
apply a prepaid shipping label (provided by Segway) to that box and
the purchaser shall ship the box containing the defective part back to
Segway. If the purchaser fails to return replaced parts within 10
days, the purchaser shall pay to Segway Segway's then current list
price for the parts (new). Segway may, before shipping the replacement
part to purchaser, require that the purchaser authorize Segway to
charge purchaser’s credit card for the then current list price of the
replacement part in the event purchaser fails to send the defective
part to Segway.
(2) Segway may provide purchaser with
a Return Materials Authorization number ("RMA#"). Purchaser shall then
deliver the Segway PT, defective component, Replacement Part or
Accessory to Segway or Segway's designated dealer or other service
provider, (as instructed by Segway), properly packaged (so as to
prevent damage during shipment) and with the RMA# written on the
outside of the packaging. Because of shipping restrictions, Segway may
require that purchaser, in order to obtain warranty service on a
Lithium-ion battery, ship to Segway the Segway PT with the Lithium-ion
battery pack installed on the Segway PT. Purchaser shall pay the cost
of shipping and purchaser shall bear the risk of loss during shipping.
If the returned Segway PT, component, Replacement Part or Accessory is
defective and this Limited Warranty applies, Segway (or Segway's
designated dealer or other service provider) shall, within a
reasonable period of time, repair the Segway PT, or repair or replace
the defective component, Replacement Part or Accessory. Purchaser
shall then pick up the repaired Segway PT or repaired or new or
reconditioned component, Replacement Part or Accessory from Segway or
Segway's designated dealer or other service provider (or purchaser may
arrange for shipment back to purchaser at purchaser's expense).
Subject to the exclusions,
limitations and conditions stated in this Limited Warranty, Segway
warrants parts provided under this Limited Warranty against defects in
materials and workmanship for the period that is the balance of the
original Segway Personal Transporter Limited Warranty period for the
part that is replaced. Segway repair or replacement of defective parts
or Accessories does not extend the term of this Limited Warranty,
which shall expire (as to original, repaired, and replaced parts and
Accessories) upon expiration of the applicable Limited Warranty period
from the date of original delivery of the Segway PT, Replacement Part,
or Accessory to the purchaser.
Segway's obligations and liability
for any defects in any Segway PT component, Replacement Part, or
Accessory are limited to repair or replacement of defective parts as
required by this Limited Warranty. Segway neither assumes (nor
authorizes anyone to assume for it) any other obligation or liability
in connection with a Segway PT, Replacement Part, or Accessory or this
warranty. Segway is not responsible for any loss of use of a Segway
PT, Replacement Part, or Accessory or for any inconvenience or other
loss or damage which might be caused from any defect in a Segway PT,
Replacement Part, or Accessory, or for any other incidental or
consequential damages the Purchaser may have as a result of any defect
in a Segway PT or Accessory.
THIS LIMITED WARRANTY IS THE ONLY
WARRANTY APPLICABLE TO SEGWAY HTs, REPLACEMENT PARTS, AND ACCESSORIES.
SEGWAY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, OTHER THAN THOSE WARRANTIES IMPLIED BY AND INCAPABLE OF
EXCLUSION, RESTRICTION, OR MODIFICATION UNDER APPLICABLE LAW. ANY SUCH
IMPLIED WARRANTIES WHICH MAY BE REQUIRED BY LAW AND ARE NOT DISCLAIMED
HEREBY ARE LIMITED, TO THE EXTENT ALLOWED BY LAW, TO THE APPLICABLE
PERIOD OF THIS LIMITED WARRANTY, OR TO THE APPLICABLE TIME PERIOD
PROVIDED BY THE APPLICABLE STATE LAW, WHICHEVER PERIOD IS SHORTER.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO SOME PURCHASERS. SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO SOME PURCHASERS. |
