Our Most Common Services

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Most OEM Tires:
Most OEM Tires:
$70 + 30mins*
More Info
Inner Tubes:
Inner Tubes:
$19
More Info
Most OEM Controllers:
Most OEM Controllers:
$150 + 40mins*
More Info
Motor Connections:
Motor Connections:
$9.95 + 20mins*
More Info
Disc Brake Pads:
Disc Brake Pads:
$39.95 + 20mins*
More Info
Hydraulic Brake Line Bleeding and Maintenance:
Hydraulic Brake Line Bleeding and Maintenance:
$49.95
More Info
General Maintenance & Tune-Up:
General Maintenance & Tune-Up:
$40
More Info

Electric Scooter Repair and Service in Toronto

 

With 20 years in business, Segway of Ontario is your local Segway-Ninebot repair shop. We're conveniently located in downtown Toronto and our expert team is here to help you get your device fixed and back on the road.  Our goal is to provide you the best service at a fair price - we'd like to see you again.

 

Missed Appointments:

Can’t make your appointment? Please let us know.

We are human too and understand that commitments can be missed due to unforeseen circumstances. All we ask is that you communicate with us if you can’t make your appointment.

If you miss 2 scheduled appointments, won’t offer appointment bookings to clients who often miss appointments. We will only be able to offer walk-in service requests.

 

*Same Day Service

As much as we aim to complete your repair within the allotted time that we set aside for your appointment, we cannot guarantee that this will be the case. Depending on the day's bookings, preceding repair times may extend and the intended schedule may be put out of order. In this situation we may need to move your device’s start time to another appointment slot.

Warranty
We can now process warranty repairs on behalf of Segway-Ninebot: If you have been in contact with the manufacturer about warranty coverage and they have issued you an RMA for that reported issue, we are able to process these repairs for you. We offer this for the following devices:
  • Ninebot Max G30P
  • Ninebot Max G30LP
  • Ninebot Max G2
  • Ninebot F2
  • Ninebot F2 Plus
  • Ninebot F2 Pro
  • Ninebot F40
Other devices will most likely be directed to Futuretel in Markham for warranty repair. We are able to assist you with this if you desire
Rates
We invoice for the cost of parts used and the time involved in processing the repair. The details of your invoice can be found through the link we send you over SMS text while we are repairing your device. If you have questions about the repair, you can communicate directly with your device mechanic through the SMS link. Our standard labour rate is $120/hr. Common Parts & Repairs: Most OEM Tires: $70.00 + 30* min Inner Tubes: $19.00 + 20* min Most OEM Controllers: $150.00 + 40* min Motor Connections: $9.95 + 20* min Disc Brake Pads: $39.95+ 20* min *Repair time varies between all devices depending on many variable factors. These times are estimates only and are not guaranteed. Devices in poor condition often take additional time to repair. Repair Packages: Hydraulic Brake Line Bleeding and Maintenance: $49.95 General Maintenance & Tune-Up: $40.00 Warranty processing - RMA Application: $50.00 Warranty processing - Our Customers: $00.00
Regular Maintenance
Keep your Segway-Ninebot product in good working order with regular maintenance: The best way to keep the cost of running your device on the low end is to schedule regular maintenance appointments with us. Stay on top of loosening fasteners and catch potential problems early. This often helps limit the cost of future repairs for many potential issues. We suggest booking a check-up every 2 months during heavy periods of use.
Pre-Booked vs. Walk-Ins
We always prioritize our pre-booked appointments. Walk-ins will be put in line to be processed at the next available break between scheduled work. Sometimes work can be completed the same day, sometimes it will take a few days during peak season. We cannot offer a start time for walk-in requests. Walk-in bookings should expect to leave the device behind for at least a few hours. It is not abnormal for walk-in requests to be in our possession for a day or so during our busiest periods. It is always recommended to call the shop first to see what the day’s schedule is looking like. You can reach us at 416-642-0096. Ask for the Service Department, and check to see how viable a walk-in on that day will be.

Electric KickScooter FAQ

How often should I get my electric scooter serviced?

It depends on your riding style and how you use your electric scooter. Just like a bicycle, you should try to have your scooter serviced twice a year.

We recommend the beginning of Spring, and early in the Fall. Demand typically increases over the summer months so getting your service done in the “off-season” is recommended.

How long does service take?

You should expect to leave your scooter overnight for most service appointment types. To ensure proper assessment of your device, our experts need time to evaluate and perform service. Repairs generally takes 30-60 minutes per device but can be shorter or longer depending on the scope of work required.

Although we carry nearly all the Segway-Ninebot parts, occasionally specialty parts need to be ordered. In this event, expect longer service times.

Why do I need to book an appointment?

To limit contact and maintain a high degree of health and safety standards, appointments must be booked ahead of time. We cannot accept your device without an appointment.

Booking an appointment also ensures that our technician can give you and your device proper attention. Book your appointment online by filling out the form above.

What is the most common repair needed?

Control Boards! As tempting as it may be, we do not recommend downloading speed hacking apps. Not only do these apps void your warranty, they can seriously harm your device’s circuitry.

Your scooter battery is equipped to handle a specific voltage output. Many of these apps will demand more than your device is capable of handling.

Do you have a retail location?

Yes! We’ve been in the Distillery District since 2005 and are currently located at 11 Gristmill Lane. If you require service, please book an appointment in advance – we have limited space and can’t guarantee acceptance of your device without booking ahead.

Why does my scooter need service?

As much as we take care of our 2-wheeled friends – debris from roads, paths, and bike lanes will take their toll over time. This general wear and tear is totally normal and is part of maintaining any road vehicle such as a car or bicycle.

Fortunately, compared to a bicycle, your electric kickscooter has fewer parts that are exposed to the elements. In many cases you won’t require service as frequently as a car or bicycle if you’re riding safely.

How do I know if my electric scooter requires service?

There are two ways to tell if your scooter requires service:

  • There is an error code on the screen
  • It isn’t working

But seriously, your scooter shouldn’t be making any strange creaking, jangling, or straining sounds. Even if nothing is visibly wrong with your device, consider bringing it in for an appointment. Taking pre-emptive measures can save you from future issues.

If your device does require service and you have it assessed by our team, we’ll waive the diagnostic fee.

What are your hours?

By appointment only.

What is your hourly repair rate?

Since most repairs take less than an hour, we offer dynamic pricing. We charge $120 + HST per hour.

Do you sell accessories?

Yes! We sell a number of accessories, check our online store here.