Ninebot products, including Segway MiniPro are covered against manufacturer’s defects for a period of 1 year, with an exception of the battery, tire and the tube.   The battery is covered for 180 days (if charged at least once every 90 days).   Tires and tubes are covered for a period of 90 days.  Please refer to the warranty agreement that comes with your unit.

Warranty coverage in the European Union may be longer in accordance with the european consumer protection laws.

If you need help with warranty repair, please contact Segway technical support at 1-(866)-4SEGWAY.  If you are not happy with the technical support your receive, please feel free to contact John Erwin (, a technical support specialist or Gene Northam ( vice president for technical support.