Segway-Ninebot Warranty Service for for the General Public

If you purchased your device from another retailer and require warranty service, your warranty can be fulfilled in 1 of 2 ways:
  • Submit your own claim directly through Segway Inc. by following this link, fill in your information, then hit Submit Form.
  • Segway of Ontario can take care of your warranty claim for a $50 + HST processing fee. Simply complete the service request form below. Please note, we are not affiliated with Segway-Ninebot Inc. and are not a warranty fulfillment center. All warranty fulfillment is completed off-site.

To check if your device qualifies for warranty, please check this link.

Returns and Refunds Policy

  • Unopened, unused and unregistered devices purchased from Segway of Ontario can be returned for a full refund (shipping not included) within 14 days of purchase. The device must be in original manufacturer packaging and in acceptable condition of use (all manuals, accessories, and gifts with purchase must be included).
  • If the device has been unboxed, registered, or used up to 50km, and in factory condition, we offer buybacks with a 15-30% restocking fee and shipping costs as determined by store management.
  • If you are returning a damaged device, have ridden your product more than 50km, or have owned it for more than 14 days, we cannot accept the return.

Unsure which device you have purchased?  View our home page here and visit the drop down menu.